ENGin is Hiring!

ENGin is a global nonprofit organization connecting Ukrainians with volunteers worldwide for online English-language conversation. We create a safe, authentic space for our students to break the language barrier, discover a new culture, and find emotional support. These meaningful connections not only empower individuals but also drive Ukraine’s social and economic development by fostering intercultural understanding and building stronger, more connected communities.

ENGin is one of the most dynamic organizations in its field – launched in 2020, we’ve already served more than 29,000 students with the help of 26,000 volunteers. We've built an incredible international team, a caring and flexible remote workplace, and unparalleled opportunities for professional growth. Come join us!

PS Don't see an opportunity that's the perfect fit? If you are a smart, energetic, critical thinker with great attention to detail, creative ideas, and a passion for supporting Ukrainians and Ukraine, please share your resume with n.martsinko@enginprogram.org and we'll be in touch if a vacancy that may be of interest arises!

Customer Support Agent

We are hiring a Customer Support Agent at ENGin. This person will be responsible for supporting the team with many aspects of program operations:

Providing high-quality support to students and volunteers via email and chat
Updating participant information on our own online platform
Prioritizing support requests and escalating issues to the appropriate internal teams
Providing participants with step-by-step written troubleshooting instructions
Assist in testing and resolving technical issues

REQUIREMENTS:

✔️ High English fluency, at least B2

✔️ Ukrainian language proficiency - native speaker

✔️ 1+ year of experience in customer support

✔️ Strong problem-solving skills

✔️ Effective work in stressful situations and good time management skills

✔️ Willingness to take on challenges and grow every day

✔️ High attention to detail

✔️ Age 18+

✔️ Commitment of at least 1 year

✔️ Workload 40 hours/week

✔️ Very flexible (each week is different, and evenings/some weekends are required)

✔️ Share our mission

✔️ Team player: willing to collaborate with the team closely

Experience with Zendesk or similar request processing systems and experience working/volunteering in an NGO would be an advantage.

WHAT WE OFFER:

✔️ Expected start date - immediate; paid training required

✔️ Official employment

✔️ Flexible working hours

✔️ Remote work

✔️ The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!

✔️ We can provide you with an Ecoflow if needed to ensure access to power and the ability to work consistently

To apply, please fill out an application form.