ENGin is Hiring!
ENGin is a global nonprofit organization that aims to connect Ukraine to the world in order to propel its postwar reconstruction and longer-term economic & social development. We’re doing this by pairing Ukrainians with English-speaking volunteers for English conversation practice and intercultural exchange.
We’re achieving nationwide change through a bottom-up, personal approach deployed at an unprecedented scale: 100,000+ 1-on-1 connections. We aim to create an entire generation of English-fluent, culturally competent Ukrainians ready to rebuild their nation.
ENGin is one of the most dynamic organizations in its field – launched in 2020, we’ve already served more than 23,000 students with the help of 21,000 volunteers.
Ukrainian Operations Associate
We are hiring an Ukrainian Operations Associate at ENGin. This person will be responsible for supporting the team with all aspects of program operations:
(1) Interviewing prospective students and volunteers
(2) Answering customer service emails and messages
(3) Leading volunteer trainings
(4) Leading student orientation
(5) Matching accepted students to volunteers
(6) Sending out email reminders to onboarding participants or checkins to current participants
(7) Volunteer recruitment research and outreach
(8) Certifying volunteer hour
The mix of tasks will change each week based on program needs and team availability (for instance, if an interviewer is out on vacation, you would do more interviews that week; if we receive a large number of emails, you would spend more time answering those). During quieter weeks, you will be keeping an eye on all of these processes and looking for ways to improve them.
This role is going to be a great fit for someone who wants to learn many new and different skills. You should be equally comfortable interacting with people (interviews, trainings) and with highly detailed work with our database (matching, hours certification). It's also important to enjoy thinking critically and creatively to spot problems and think of solutions.
REQUIREMENTS:
✔️ High English fluency, C1+
✔️ Experience in customer support is a big advantage
✔️ High energy to speak to new people one on one and in groups (for interviews, trainings etc)
✔️ Eager to be challenged and grow each day
✔️ High attention to detail
✔️ Age 18+
✔️ Commitment of at least 1 year
✔️ Workload 40 hours/week
✔️ Very flexible (each week is different, and evenings/some weekends are required)
✔️ Share our mission
✔️ Team player: willing to collaborate with the team closely
WHAT WE OFFER:
✔️ Monthly salary - 30 000 UAH
✔️ Expected start date - September/October; paid training required
✔️ Official employment
✔️ Flexible working hours
✔️ Remote work
✔️ The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!
To apply, please fill out an application form.