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FAQs for Students

Program Details

Is ENGin really free?


Yes, ENGin is a nonprofit organization. We work with volunteers who are fluent in English and conduct free speaking sessions. There are no costs to participate in ENGin.




How long does the program last?


You can practice English with us as long as you want! At a minimum, it takes about 3 months for students to see improvement, so we hope you can commit to at least that period of time.




When do sessions usually happen?


Our sessions usually happen in the evening Ukrainian time to accommodate for time zone differences with the US. Many sessions happen on weekends because volunteers are busy with school during the week. We try to match you with volunteers who are available at the same times you indicate on your application form. Exact session times are determined directly with your volunteer.




What happens during the speaking sessions?


We ask our volunteers to prepare speaking topics or activities for each week’s sessions. Depending on your and your volunteer’s preferences, you might just talk - about music, politics, fitness, school, or anything else on your mind. Or, your volunteer might introduce different activities and language games - role plays, watching and discussing videos, etc. Your volunteer is responsible for determining what to do in sessions - but you can always make suggestions and requests for what to focus on!




I am younger than 14. Can I sign up for your program?


Unfortunately, no. We are a peer-to-peer program. This means that we match students and volunteers by age. We do not have volunteers for students younger than 14 years old.




I am older than 22. Can I sign up for your program?


Unfortunately, no. We are a peer-to-peer program. This means that we match students and volunteers by age. We do not have volunteers for students older than 22 years old.




Do I need to use videochat? Can we just speak by phone?


Yes - to make sure sessions are effective and safe, we ask participants to have their video on.




Are all of your volunteers from the United States?


Most of our volunteers (80%) live in America. We also have volunteers from other countries - England, India, Canada, etc. Finally, about 8% of our volunteers are fluent English speakers living in Ukraine. We usually match students to a Ukrainian volunteer if their English is not advanced enough to communicate easily with a volunteer who doesn’t speak Ukrainian or Russian, or if their schedule does not fit with the time zone difference with the US.





Application Interview

I’m trying to schedule an interview but don’t see any timeslots that work for me. What can I do?


We are really sorry about the inconvenience! We try to have many options in our calendar each week, but sometimes many people sign up and we run out. Just email us at info@enginprogram.org and we will add more timeslots to accommodate you.




I can’t make it to my scheduled interview. Can I reschedule or cancel?


Yes, you can reschedule or cancel your interview. Please click the “Reschedule” or “Cancel” buttons in the interview confirmation email. They are on the bottom of the email. Please be sure to cancel ahead of time so we can use the interview timeslot for someone else!




I accidentally missed my interview. What can I do?


You can reschedule your interview here: https://calendly.com/enginprogram/interview. Please note, if you keep signing up for interviews and then missing them, you may be prohibited from participating in the program.




My interviewer canceled or didn’t show up to our interview. What should I do?


Our interviewers try their best to attend every interview, but sometimes they need to cancel due to a last-minute emergency. You can schedule a new interview here: https://calendly.com/enginprogram/interview. You can also email us to let us know so we can check with your interviewer and try to make sure this doesn’t happen again!




I completed an interview with an ENGin team member, but I did not get a decision. What should I do?


Decision letters should arrive within 2 days of your interview. If you do not receive one, check your spam folder. If you still don’t see it, please email us and let us know.





Getting Matched to a Volunteer

When will I be matched to my volunteer?


To be matched to a volunteer, you need to complete an interview with us, receive an acceptance email, and sign our program agreement. Once you finish these steps, we try to match you with a volunteer within 2 weeks. Unfortunately, we are not always able to find a volunteer who is a good match right away, especially if you have very specific preferences OR if you are age 19 or older. Right now, most of our volunteers are younger than 18 and prefer to volunteer with younger students. We are doing our best to find more older volunteers to work with you very soon!




I was put on the waitlist. How long will I have to wait?


Anywhere from 2 weeks to 2 months. We have been taking many students off our waitlist recently as we get more older volunteers. We will email you as soon as we find a suitable match for you.




I am not sure of the status of my application. What should I do?


You can email us at info@enginprogram.org to check. If it has been less than 2 weeks since you signed the agreement, we are probably still looking for a match for you.




I just received my match email. What do I do next?


Your speaking buddy should contact you by email to find a date for your first session. Please check your email regularly and respond right away. If your buddy doesn’t email you, you can also email them.




I don’t check my email a lot. Can you message me on Telegram or Facebook?


ENGin communicates with students by email, so you should check your email regularly for messages from us. You and your buddy can decide on a different way to communicate. For example - Instagram messages, Skype, Google chat, WhatsApp, or whatever you both prefer.





Trouble with a Volunteer

My volunteer isn’t responding to my messages. What can I do?


Text/email your volunteer again and wait for a few days. If your volunteer doesn’t respond, email us at info@enginprogram.org.




My volunteer and I can’t find a time that works for our sessions. What should we do?


Please try to be flexible with your schedule. Remember, your volunteer is donating their time to help you learn! Most of our volunteers are available only in the evenings Ukrainian time, and many are only available on weekends. If you can’t resolve your scheduling difficulties, please email us at info@enginprogram.org.




My volunteer doesn’t seem to enjoy speaking with me. Can you help?


It usually takes some time for students and volunteers to become comfortable with each other. Also, cultural differences are real - you might be misinterpreting your volunteer’s comments or body language. Please, wait a few sessions. Try different activities and speaking topics, and get to know each other. If things haven’t improved after 4-5 sessions, email us at info@enginprogram.org and we can help.




What can I do if my volunteer is too busy to have sessions every week?


Message your volunteer and remind them that you would like to have an hour of practice each week. If they need to cancel a session, you can ask them to reschedule (for example, miss a session one week and have two sessions the next week). If your volunteer is still not able to provide you the required 1 hour of practice each week, email us at info@enginprogram.org and we can help.




I want more practice. Can I have a second volunteer?


Unfortunately, no. At this time we are only assigning one volunteer to each student to be fair to all students.




Can I change my volunteer?


We will rematch students and volunteers for legitimate reasons. For example, the volunteer is too busy to meet each week and has been skipping many sessions. Or, the volunteer and the student’s schedules changed and they can’t find a mutual time despite both trying their best.





Leaving the Program

How can I leave the program?


Please email us at info@enginprogram.org at least two weeks before you’d like to leave. This gives us enough time to find your volunteer another student.




How can I join the program again after leaving?


Email us and we’ll get you started again. You may not be able to work with the same volunteer as you had before.





 
 

FAQs for Volunteers

Program Details

Can I get community service hours for my time at ENGin? How do I do that?


Yes, ENGin is a registered 501(c)3 nonprofit and we're able to sign school forms or provide a standard ENGin form to ensure that you get credit for your hours volunteering with us. To get any kind of form or certification, you should make a copy of this template and keep track of your volunteering hours: https://docs.google.com/spreadsheets/d/16jD7i1fTGiXaqn_40vG4opce-2i_eY-Pcz6pm0PjHYM/edit#gid=0 When you are redy for us to verify your hours, fill out this form: https://forms.gle/WtGzr4rnws4HcigUA




How long does the program last?


You can volunteer with us as long as you want! At a minimum, it takes about 3 months for students to see improvement, so we ask you to commit to at least that period of time.




What are ENGin students like?


Our students are from all over Ukraine. Some live in cities, others in small towns. All have some prior experience studying English, but we have a wide range of levels, from pre-intermediate to advanced. We match students and volunteers by age, so your student will be within 1-2 years of your age.




When do sessions usually happen?


Our sessions usually happen in the first half of the day US time to accommodate for time zone differences with Ukraine. Many sessions happen on weekends because volunteers and students are busy with school during the week. We try to match you with students who are available at the same times you indicate on your application form. Exact session times are determined directly with your student.




What happens during the speaking sessions? Do you provide any resources for volunteers?


Volunteers are responsible for leading each session and deciding what to do. We provide many, many resources and activity ideas for you to choose from: First, we share tips and instructions in your welcome email. The instructions document also includes a list of topics to discuss in sessions, which has many discussion questions to get the conversation going. Each Monday, we post a new activity idea on our Facebook and Instagram (search #ideasforvolunteers to see past posts). And at the end of each month, all current volunteers get an email with several new activities and ideas. You can choose the activities that work best for you and your student. If your student’s English is more advanced, you may choose a less structured approach, especially once you get comfortable with each other. Some of our volunteers simply let the conversation flow, covering topics from music to politics to travel. You are responsible for determining what to do in sessions - but you can always ask your student to make suggestions and requests for what to focus on!




I am younger than 15. Can I volunteer with ENGin?


Unfortunately, no. 15 is currently our minimum age!




I am older than 22. Can I volunteer with ENGin?


Our main peer-to-peer program is for volunteers age 15-22. However, we do have opportunities for older volunteers interested in leading weekly group sessions of 6-10 students. The commitment is similar (1-1.5 hours/week). Please email katerina@enginprogram.org if you're interested in learning more.




Do I need to use videochat? Can we just speak by phone?


Yes - to make sure sessions are effective and safe, we ask participants to have their video on.





Application Interview

I’m trying to schedule an interview but don’t see any timeslots that work for me. What can I do?


We are really sorry about the inconvenience! We try to have many options in our calendar each week, but sometimes many people sign up and we run out. Just email us at info@enginprogram.org and we will add more timeslots to accommodate you.




I can’t make it to my scheduled interview. Can I reschedule or cancel?


Yes, you can reschedule or cancel your interview. Please click the “Reschedule” or “Cancel” buttons in the interview confirmation email. They are on the bottom of the email. Please be sure to cancel ahead of time so we can use the interview timeslot for someone else!




I accidentally missed my interview. What can I do?


You can reschedule your interview here: https://calendly.com/enginprogram/interview. Please note, if you keep signing up for interviews and then missing them, you may be prohibited from participating in the program.




My interviewer canceled or didn’t show up to our interview. What should I do?


Our interviewers try their best to attend every interview, but sometimes they need to cancel due to a last-minute emergency. You can schedule a new interview here: https://calendly.com/enginprogram/interview. You can also email us to let us know so we can check with your interviewer and try to make sure this doesn’t happen again!




I completed an interview with an ENGin team member, but I did not get a decision. What should I do?


Decision letters should arrive within 2 days of your interview. If you do not receive one, check your spam folder. If you still don’t see it, please email us and let us know.





Getting Matched to a Student

When will I be matched to my student?


To be matched to a student, you need to complete an interview with us, receive an acceptance email, and sign our program agreement. Once you finish these steps, we try to match you with a student within 2 weeks. Unfortunately, we are not always able to find a student who is a good match right away, especially if you have very specific preferences OR if you are age 15-16. Right now, most of our waiting students are older than 18 and are looking for college-age volunteers. However, we are doing our best to find the right students for you!




I am not sure of the status of my application. What should I do?


You can email us at info@enginprogram.org to check. If it has been less than 2 weeks since you signed the agreement, we are probably still looking for a match for you.




I just received my match email. What do I do next?


You should contact your student right away to find a date for your first session.




I don’t check my email a lot. Do we have to communicate by email?


You and your buddy can decide on a different way to communicate. For example - Instagram messages, Skype, Google chat, WhatsApp, or whatever you both prefer. ENGin communicates with volunteers by email, so you should check your email regularly for messages from us.




Can I change the platform we use for sessions (Zoom, Skype, Hangouts, etc)?


Yes, you can. Both of you can choose the most convenient method for you.





Trouble with a Student

My student isn’t responding to my messages. What can I do?


Text/email your student again and wait for a few days. If your student doesn’t respond, email us at info@enginprogram.org.




My student and I can’t find a time that works for our sessions. What should we do?


Please try to offer times that are convenient for the Ukrainian time zone (i.e. not too late at night). If you are offering different options but your student can’t make any of them work, please email us at info@enginprogram.org.




My student doesn’t seem to enjoy speaking with me. Can you help?


It usually takes some time for students and volunteers to become comfortable with each other. Many students do not have experience speaking to strangers online in English, so they are a bit shy and might come off as unfriendly. Also, cultural differences are real - you might be misinterpreting your student’s comments or body language. Please, wait a few sessions. Try different activities and speaking topics, and get to know each other. If things haven’t improved after 4-5 sessions, email us at info@enginprogram.org and we can help.




My student keeps canceling or missing our sessions. What should I do?


Remind your student that the program requires them to commit to doing sessions each week. If you continue to have trouble, please email us at info@enginprogram.org and we can help.





Leaving the Program

How can I leave the program?


Please email us at info@enginprogram.org at least two weeks before you’d like to leave. This gives us enough time to find your student another volunteer.




How can I join the program again after leaving?


Email us and we’ll get you started again. You may not be able to work with the same student you had before.





Adding/Dropping/Changing Students

Can I start working with an additional student?


Yes! You just need to email us at info@enginprogram.org with your request.




Can I drop one of my students?


Yes, you can. Please email us two weeks in advance to give us time to find a new volunteer for your student.




Can I get matched to a different student?


We will rematch students and volunteers for legitimate reasons. For example, the student has been skipping many sessions. Or, the volunteer and the student’s schedules changed and they can’t find a mutual time despite both trying their best.